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Hug Your Customers: Love the Results
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Hug Your Customers: Love the Results Paperback - 2004

by Jack Mitchell


Summary

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

From the publisher

From small independent businesses to established conglomerates, this title offers a tool for ensuring repeat business.

Details

  • Title Hug Your Customers: Love the Results
  • Author Jack Mitchell
  • Binding Paperback
  • Edition International Ed
  • Pages 304
  • Volumes 1
  • Language ENG
  • Publisher Penguin Books, Limited (UK)
  • Date March 4, 2004
  • ISBN 9780141015224 / 0141015225
  • Dewey Decimal Code 658
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Hug Your Customers: Love the Results
Stock Photo: Cover May Be Different

Hug Your Customers: Love the Results

by Mitchell, Jack

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ISBN 13
9780141015224
ISBN 10
0141015225
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Hug Your Customers: Love the Results
Stock Photo: Cover May Be Different

Hug Your Customers: Love the Results

by Mitchell, Jack

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ISBN 10
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Hug Your Customers: Love the Results
Stock Photo: Cover May Be Different

Hug Your Customers: Love the Results

by Jack Mitchell

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9780141015224
ISBN 10
0141015225
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Hug Your Customers: Love the Results

Hug Your Customers: Love the Results

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Hug Your Customers: Love the Results

Hug Your Customers: Love the Results

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Hug Your Customers: Love the Results
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Hug Your Customers: Love the Results

by Jack Mitchell

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ISBN 13
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Hug Your Customers: Love the Results
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Hug Your Customers: Love the Results

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Hug Your Customers

Hug Your Customers

by Jack Mitchell

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ISBN 13
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ISBN 10
0141015225
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