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Service America!: Doing Business in the New Economy

by Karl Albrecht, Ron Zemke

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Bibliographic Details

  • Format: Paperback
  • Book condition: VeryGood
  • Quantity available: 1
  • Binding: Paperback
  • ISBN 10: 0446390925
  • ISBN 13: 9780446390927
  • Publisher: Grand Central Publishing
  • Place: Boston, Massachusetts, U.S.A.
  • Date published: 1990-06-01
  • Pages: 203
  • Size: 5.25 x 8 x 0.75 inches
  • Weight: 0.45 pounds
  • Subjects: BUSINESS & ECONOMICS / Customer Service;

Book Description

Boston, Massachusetts, U.S.A.: Grand Central Publishing, 1990-06-01. Paperback. VeryGood. ----Publish Place: Boston, Massachusetts, U.S.A.-Size:



Publisher Notes


'Service America!' is a must read for executives, entrepreneurs, and management at all levels of every sort of business. Learn to make the most of the daily thousands of 'moments of truth, ' the critical contact points between your company and your customers.



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