Achieving Excellence Through Customer Service

by John Tschohl, Steve Franzmeier

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Prentice Hall Trade. Used - Very Good. Better than average condition for its age. No objectionable defects; no underlining; no highlighting; no internal markings. Hardback. Very Good/Very Good. ISBN:013005125. Chipping/Nicking Very Light Jacket;Edgewear Very Light Cover;Inscription (pen) Short Regular Pages;Bumping Very Light Spine; the inscription is located on the bottom outside edge of the pages where a book would normally rest on the bookshelf. Hardcover. 1991 Hardcover w / dustjacket