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The Service Quality Handbookby Christopher, William F
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DescriptionAMACOM. Hardcover. 0814401198 Glossy sky blue dust jacket, a bit scratched. Blue cloth cover. No annotation, underlining, or highlighting found inside. 4to. 550 pp. . Very Good. |
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Book summaryThis reference provides advice, guidelines, and tested models from an international cast of experts. It is for anyone involved in achieving competitive advantage and superior performance in their service organization. The 45 chapters cover such topics as creation of a service quality vision, design of effective systems, reinforcement and reward of employees' quality-awareness, and the delivery of consistent service quality. Similar books from this booksellerFrom this bookseller's Business::Management catalog.
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