Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance

by Clemmer, Jim with Barry Sheehy and Achieve International/Zenger-Miller Associates

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Burr Ridge, IL, U.S.A.: Irwin Professional Publishing, 1992. "FIRING ON ALL CYLINDERS gives you a practical map for improving service and quality within you organization. You'll find thought-provoking questions that help you analyze what components are amiss within your organization as you and your management team remove quality improvement roadblocks. Jim Clemmer provides essential implementation checklists, 'how-to' tips, and deployment processes so you can use Achieve International's Service/Quality System to guide your company's continuous quality improvement journey." This book has 392 pages.. ISBN: 1-55623-704-9. Second Printing. Hard Cover. Fine/Fine. 8vo - over 7¾" - 9¾" tall. CUSTOMER SERVICES EXECUTIVE ABILITY TOTAL.