Quality management in libraries

by Dabas, K.C

Price: $28.81
Shipping rates & speeds | 30 Day Return Guarantee Ask bookseller a question | Review this book | E-mail to a friend

Book desription: Ess Ess Publications, 2008. Hardbound. New Book. Hardbound. Writing for librarians and students, Dabas, a librarian at Maharshi Dayanand U., Rohtak, India, discusses quality management as an approach to evaluating and providing better library services. The book covers the basic elements of total quality management (TQM); quality audit and quality oriented strategies for implementation; marketing and other strategies for surviving in the new information environment, such as library automation and integrating internet resources; and human resources and their management for qualitative services, in which organizational culture and leadership is also addressed through a case study. Case studies of some of the strategies in libraries in India are included. Minor grammar errors throughout suggest that English is not the author's first language. There is no index. Distributed in the US by ISBS. (©2009 Book News, Inc., Portland, OR)

Bookseller Terms of Sale

All books are subject to prior sale (with immediate refund). International orders welcome. Preferred method of payment is credit card using Biblio.com secure ordering and payment system. Contact us by email or telephone for alternative payment methods (biborders@gullsnestbooks.com or 503-288-5942). Shipping rates are based on books weighing approximately 2.2 lb, or 1 kg. Heavy, oversized, or multi-volume sets, especially for international shipment, may require an extra shipping charge. We will contact you with advice on alternatives. Returns permitted if book is not as described (contact us first). Clicking on \\\"Ask seller a question\\\" is an easy method to reach us.