Public involvement-- making it work; highlights report

by CH2M Hill (Firm: Englewood, Colo.)

Price: $97.50
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Book desription: American Water Works Assn., 2001. New Book. Spiral Binding. This report details a process for developing project-specific public involvement programs, integrating them into a water utility's decision making process, and sustaining them for the course of a project or program. It details three steps to successful public involvement and describes some of the tools and processes that have been applied by other utilities, then discusses how to build and sustain institutional support. It gives advice on working in the political arena and developing constructive relationships with the media. Appendices offer worksheets, hints for managing difficult situations, and techniques for communicating with the public. There is no subject index. (©2002 Book News, Inc., Portland, OR)

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