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Firing on All Cylinders : The Service-Quality System for High-Powered Corporate Performanceby Clemmer, Jim; Sheehy, Barry
DescriptionHomewood, IL: Business One Irwin, 1992. 1st Ed., 1st Printing, HB/DJ, NF/F, 392 pp., gift inscription on FFep of book, rear top spine corner has a wrinkle. Inside rear flap of DJ has a small crease along the inside edge. Authors are co-founders and senior executives of a training and consulting firm, Achieve International, a division of Zenger-Miller, Inc., serving thousands of clients in 16 countries. Here is a clearly organized strategy for implementing a continuous quality improvement process.. First Edition. Buckram. Near Fine/Fine. 8vo - over 7¾" - 9¾" tall. Similar books from this booksellerFrom this bookseller's Business catalog.
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