A Guide to Customer Service Skills for the Help Desk Professional, Second Edition by Donna Knapp - 2004-11-12

Course Technology. Used - Good. Used book that is in clean, average condition without any missing pages.

Course Technology, 2004. Paperback. Acceptable. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

[ Edition: second ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Course Technology Pub Date: 11/12/2004 Binding: Paperback Pages: 400

[ Edition: second ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Course Technology Pub Date: 11/12/2004 Binding: Paperback Pages: 400

Course Technology, 2004-11-12. Paperback. Good.

Course Technology. Used - Very Good. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects.

Course Technology, 2004. Second Edition. Softcover. Good Condition. Used Good Condition. Clean. Pages like new. Creases to cover. Normal Shelf wear. 2nd Ed Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Business, Finance & Marketing; Communications & Media. ISBN: 0619216417. ISBN/EAN: 9780619216412. Pictures of this item not already displayed here available upon request. Inventory No: 1561012140. . 9780619216412

Course Technology, 2004-11-12. Paperback. New. New. In shrink wrap. Looks like an interesting title!