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Words That Work: It's Not What You Say, It's What People Hear
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Words That Work: It's Not What You Say, It's What People Hear Hardcover - 2007

by Frank Luntz

The nation's premier communications expert shares his wisdom on how words canchange the course of business, of politics, and of life in this country.


Summary

This New York Times Bestseller is now revised and updated with a new chapter featuring the new words of a new president. Why are some people so much better than others at talking their way into a job or out of trouble? What’s behind winning campaign slogans and career-ending political blunders? Why do some product ads connect emotionally and others fail miserably? Why do some speeches resonate and endure while others are forgotten moments after they are given? In Words That Work, Dr. Frank Luntz, language architect and public opinion guru, not only raises the curtain on the craft of effective language, but also offers priceless insight on how to find and use the right words to get what you want out of life. Whether your goal is to boost company sales, win political office, inspire your employees, or get that raise you deserve, Dr. Luntz teaches about the phenomenon of transforming mere words into an effective arsenal for the war of perception we all wage each and every day. Take it from the man who has helped dozens of Fortune 500 companies communicate—words can and do mean the difference between success and failure. We all submit to the power of language, whether we know it or not. And the right words can give you the edge in any venture. It’s not what you say—it’s what people hear.

From the publisher

The nation's premier communications expert shares his wisdom on how the words we choose can change the course of business, of politics, and of life in this country In Words That Work, Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what we buy, who we vote for, and even what we believe in. With chapters like "The Ten Rules of Successful Communication" and "The 21 Words and Phrases for the 21st Century," he examines how choosing the right words is essential. Nobody is in a better position to explain than Frank Luntz: He has used his knowledge of words to help more than two dozen Fortune 500 companies grow. Hell tell us why Rupert Murdoch's six-billion-dollar decision to buy DirectTV was smart because satellite was more cutting edge than "digital cable," and why pharmaceutical companies transitioned their message from "treatment" to "prevention" and "wellness." If you ever wanted to learn how to talk your way out of a traffic ticket or talk your way into a raise, this book's for you.

Details

  • Title Words That Work: It's Not What You Say, It's What People Hear
  • Author Frank Luntz
  • Binding Hardcover
  • Edition First Edition
  • Pages 350
  • Volumes 1
  • Language ENG
  • Publisher Hachette Books, Scranton, Pennsylvania, U.S.A.
  • Date 2007-01-02
  • ISBN 9781401302597 / 1401302599
  • Weight 1.43 lbs (0.65 kg)
  • Dimensions 9.46 x 6.5 x 1.14 in (24.03 x 16.51 x 2.90 cm)
  • Ages 18 to 17 years
  • Grade levels 13 - 12
  • Library of Congress subjects Popular culture - United States, Communication in politics
  • Library of Congress Catalog Number 2006043737
  • Dewey Decimal Code 808.042

Media reviews

Citations

  • New York Review of Books, 05/31/2007, Page 26
  • Publishers Weekly, 11/13/2006, Page 49

About the author

Frank Luntz is one of the most respected communication professionals in America today. He has written, supervised, and conducted more than a thousand surveys and focus groups for corporate and public affairs clients here and abroad. He has developed campaigns for Merrill Lynch, Federal Express, AT&T, Pfizer, and McDonalds. Currently the host of America's Voices on MSNBC, Dr. Luntz is the first resource media outlets turn to when they want to understand American voters. His recurring segments on MSNBC/CNBC during the 2002 election cycle won an Emmy. He lives in Alexandria, VA.
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