Description:
Harvard Business Review Press. hardcover. Very Good. 6x1x9. A nice hardcover copy with a tight and square binding. Text is clean. Hardcovers and dust jacket are very good (clean, no creasing, no edge wear). Careful packaging and fast shipping. We recommend EXPEDITED MAIL for even faster delivery. Shipped in 100% recyclable material.
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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage Hardcover - 2008
by James L. Heskett; W. Earl Sasser; Joe Wheeler
Details
- Title The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
- Author James L. Heskett; W. Earl Sasser; Joe Wheeler
- Binding Hardcover
- Edition 1st ed.
- Pages 240
- Volumes 1
- Language ENG
- Publisher Harvard Business Review Press, New Delhi
- Date 2008-11
- Illustrated Yes
- ISBN 9781422110232 / 1422110230
- Weight 1 lbs (0.45 kg)
- Dimensions 9.3 x 6.3 x 0.9 in (23.62 x 16.00 x 2.29 cm)
- Library of Congress subjects Customer services, Employee ownership
- Library of Congress Catalog Number 2008022313
- Dewey Decimal Code 659.1
Media reviews
Citations
- Reference and Research Bk News, 05/01/2009, Page 127
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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by Heskett, James L.; Sasser, W. Earl; Wheeler, Joe
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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by James L. Heskett, W. Earl Sasser, Joe Wheeler
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[ Edition: First ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Harvard Business School Press Pub Date: 12/8/2008 Binding: Hardcover Pages: 272
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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by Wheeler, Joe
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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by Berman Press Staff; Joe Wheeler; James L. Heskett; W. Earl Sasser
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Harvard Business Review Press, 2008. Hardcover. Like New. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by Heskett, James L., Sasser, W. Earl, Wheeler, Joe, Berman Press Staff
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Harvard Business Review Press. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by Heskett, James L., Sasser, W. Earl, Wheeler, Joe, Berman Press Staff
- Used
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- Used - Very Good
- ISBN 10 / ISBN 13
- 9781422110232 / 1422110230
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Harvard Business Review Press. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by Heskett, James L., Sasser, W. Earl, Wheeler, Joe, Berman Press Staff
- Used
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- Used - Good
- ISBN 10 / ISBN 13
- 9781422110232 / 1422110230
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Harvard Business Review Press. Used - Good. Used book that is in clean, average condition without any missing pages.
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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by Heskett, James L., Sasser, W. Earl, Wheeler, Joe, Berman Press Staff
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9781422110232 / 1422110230
- Quantity Available
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Reno, Nevada, United States
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Harvard Business Review Press. Used - Good. Used book that is in clean, average condition without any missing pages.
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FREE shipping to USA
Stock Photo: Cover May Be Different
The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by Heskett, James L., Sasser, W. Earl, Wheeler, Joe, Berman Press Staff
- Used
- Condition
- Used - Like New
- ISBN 10 / ISBN 13
- 9781422110232 / 1422110230
- Quantity Available
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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by Heskett, James L
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- 9781422110232 / 1422110230
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Harvard Business Review Press, 2008-11-11. hardcover. Used: Good.
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