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Customer Service on the Internet
Building Relationships, Increasing Loyalty, and Staying Competitive
by Jim Sterne
ISBN: 0471155063
ISBN-13: 9780471155065
Format: Paperback
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Bibliographic Details
Publisher: John Wiley & Sons Inc
Published date: 1996
Size: 7.5 x 9.5 inches
Weight: 1.35 pounds
Pages: 326
Publisher's Notes
Imagine a customer service operation ready to meet your customers 24 hours a day, seven days a week, cheaply, and efficiently. That is precisely what the Web has to offer, and Web marketing expert Jim Sterne outlines exactly how to do it. From managing your corporate image to organizing the information and making it readily available to prospects to answering customer questions, this book explores both the technical and strategic issues of tapping into the very latest Web methods. This book also provides a cost/benefit analysis and makes recommendations on what type of information a company should provide over the Net.
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Customer Service on the Internet
Sterne, Jim
John Wiley & Sons Inc (Computers). PAPERBACK. 0471155063 . Very Good. ( more information) Offered by Heroic Image (United States)
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Customer Service on the Internet by Sterne, Jim
Jim Sterne
John Wiley & Sons Inc (Computers), 1996-01-15. Paperback. Like New. From smoke-free home. Expedited shipping available. ( more information) Offered by Preloved Prose (United States)
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Customer Service on the Internet
Jim Sterne
John Wiley & Sons Inc (Computers). Used - Very Good. Great condition for a used book! Minimal wear. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy! ( more information) Offered by Better World Books (United States)
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Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive
Sterne, Jim
New York, NY, U.S.A.: John Wiley & Sons Inc, 1996. New York, NY, U.S.A. John Wiley & Sons Inc, 1996; Trade Paperback. large 8vo - over 7¾" - 9¾" tall. 326pp., index. Near Fine/No Jacket. Burgundy and tan pictorial card covers, light edgewear, a clean, tight, and unmarked copy. How to develop a Web-based customer-service operation ready to meet your customer's needs, 24/7. . Trade Paperback. Very Good/No Jacket. 8vo - over 7¾" - 9¾" tall. ( more information) Offered by The Bookpile (United States)
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Customer Service on the Internet
Sterne, Jim
NY: John Wiley & Sons, 1996. 8vo-over 7 3/4'-9 3/4" tall. Illustrated.. 5th printing. Soft Cover. Fine/No Jacket. ( more information) Offered by Dan Behnke Bookseller (United States)
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Customer Service on the Internet
Sterne, Jim
John Wiley & Sons Inc (Computers). PAPERBACK. 0471155063 Excellent condition, paperback 1996 , few marks, perfect cover, readit . Fine. ( more information) Offered by Agora Bookstore (United States)
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Customer Service on the Internet : Building Relationships, Increasing Loyalty, and Staying Competitive
Sterne, Jim
New York, NY, U.S.A.: John Wiley & Sons, Incorporated, 1996. Publisher: John Wiley & Sons, Inc., 1996, Good, Soft Cover, ISBN: 0-471-15506-3, cover wear.. Soft Cover. Good. ( more information) Offered by Infospec (United States)
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Customer Service on the Internet
Sterne, Jim
John Wiley & Sons Inc (Computers). PAPERBACK. 0471155063 New with very slight shelf wear from time on shelf (like you'd see at a major chain). We ship daily, provide personalized customer service and want you to have a great experience purchasing from us. Thank you for your consideration. . New. ( more information) Offered by BennettBooksLtd (United States)
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