Stock photo. Cover may not represent actual copy or condition available.
At Your Service
Calamities, Catastrophes, and Other Curiosities of Customer Service
by Hal B. Becker
ISBN: 0471255424
ISBN-13: 9780471255420
Format: Paperback
|
Customer Reviews
Review this book!
Bibliographic Details
Publisher: John Wiley & Sons Inc
Published date: 1998
Size: 6 x 9.25 inches
Weight: 0.9 pounds
Pages: 256
Publisher's Notes
50 hilarious true stories that illustrate the do's and don'ts of customer service.[Hal Becker, who has experienced the good, the bad, and the ugly in customer service, analyzes 50 true stories and discusses how the customer service in each could have been improved. At Your Service also lists ten companies that provide superior customer service and the reasons for their success.[Hal Becker (Lyndhurst, OH) is a professional public speaker who delivers over 170 speeches per year on sales and customer service issues.
Similar books
Customer Service
by Paul R. Timm
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
by Jeffrey Gitomer
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers.
Customer Service
by Elaine K. Harris
Microsoft Crm for Dummies
by Joel Scott
* The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
The Future of Competition
by C.K. Prahalad
In this visionary book, C. K. Prahalad and Venkat Ramaswamy explore why, despite unbounded opportunities for innovation, companies still can't satisfy customers and sustain profitable growth. The explanation for this apparent paradox lies in recognizing the structural changes brought about by the convergence of industries and technologies; ubiquitous connectivity and globalization; and, as a consequence, the evolving role of the consumer from passive recipient to active co-creator of value. Managers need a new framework for value creation. This book is about the emerging "next practices" in value creation. Increasingly, individual customers interact with a network of firms and consumer communities to co-create value. No longer can firms autonomously create value. Neither is value embedded in products and services per se. Products are but an artifact around which compelling individual experiences are created. As a result, the focus of innovation will shift from products and services to experience environments that individuals can interact with to co-construct their own experiences. These personalized co-creation experiences are the source of unique value for consumers and companies alike. In this emerging opportunity space, companies must build new strategic capital-a new theory on how to compete. This book presents a detailed view of the new functional, organizational, infrastructure, and governance capabilities that will be required for competing on experiences and co-creating unique value. This is the future of competition.
|
|
Ready to buy this book?
Below are all of the copies of 0471255424 we currently have available for purchase, sorted by lowest price first. If you would like to refine your search, use the advanced options in the search box above.
|
|
0 items in cart
Muze Inc. For personal non-commercial use only. All rights reserved. Some content for books is owned by Baker & Taylor, Inc. or its licensors and is subject to copyright and all other protections provided by applicable law.
