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The Service Quality Handbook
With Contributions from 57 International Experts
by Eberhard E. Scheuing ; William F. Christopher
ISBN: 0814401198
ISBN-13: 9780814401194
Format: Hardcover
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Summary
This reference provides advice, guidelines, and tested models from an international cast of experts. It is for anyone involved in achieving competitive advantage and superior performance in their service organization. The 45 chapters cover such topics as creation of a service quality vision, design of effective systems, reinforcement and reward of employees' quality-awareness, and the delivery of consistent service quality.
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Bibliographic Details
Publisher: Amacom Books
Published date: 1993
Size: 7.5 x 10.25 inches
Weight: 3.15 pounds
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The Service Quality Handbook: With Contributions from 57 International Experts
Eberhard E. Scheuing; William F. Christopher
Amacom Books, 1993-11. Hardcover. New. New. Cover is in great condition. There is a mark on the first page. Book is unread and in excelent condition.FREE Tracking # INCLUDED! We ship on the same or next day you place an order. 100 % Satisfaction Guaranteed. ( more information) Offered by Book Empire (United States)
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2)
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The Service Quality Handbook: With Contributions from 57 International Experts
Eberhard E. Scheuing; William F. Christopher
Amacom Books, 1993-11. Hardcover. Very Good. Very good condition. All pages and cover are clean. Word "Box" written on book bottom. 90% of all orders ship within 24 hours. All orders ship in secure bubble packs. Free tracking on all domestic orders. Your satisfaction is guaranteed! ( more information) Offered by Friends Book Sale, LLC (United States)
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3)
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The Service Quality Handbook: With Contributions from 57 International Experts
Eberhard E. Scheuing; William F. Christopher
Amacom Books, 1993-11. Hardcover. Good/Near Fine. Highlighting to a few pages neatly done. Boards fine and just slight dustjacket edgewear. No remainder marks. Carefully packed. Ships within 48 hours. ( more information) Offered by Jubilee Books (United States)
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4)
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The Service Quality Handbook
Christopher, William F
AMACOM. Hardcover. 0814401198 Glossy sky blue dust jacket, a bit scratched. Blue cloth cover. No annotation, underlining, or highlighting found inside. 4to. 550 pp. . Very Good. ( more information) Offered by Corner-Stone Bookshop (United States)
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