Service America
Doing Business in the New Economy
by Karl Albrecht ; Ron Zemke
ISBN: 0870946595
ISBN-13: 9780870946592
Format: Hardcover
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Bibliographic Details
Publisher: McGraw-Hill Published date: 1985 Size: 6.25 x 9.25 inches Weight: 1.05 pounds
Publisher's Notes
This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty.
Other Editions
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Culinary Taste: Consumer Behaviour in the International Restaurant Sector looks at the factors that influence our culinary tastes and dining behaviour, illustrating how they can translate into successful business in industry. With a foreword from Prue Leith , restaurateur, author, teacher, and prolific cookery writer and novelist, and a list of well-known and respected international contributors from the UK, France, Australia and Hong Kong, this text discusses the issues involved from a multitude of angles. * Provides wide-ranging insight into the nature of culinary taste as expressed in commercial restaurant settings * Evaluates the influence on culinary taste of a variety of factors such as: social class, gender, health awareness, marketing and geography * Considers the importance of understanding these issues for business management and for success in the hospitality industry today
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Service America!: Doing Business in the New Economy
Karl Albrecht, Ron Zemke
Irwin Professional Pub. Used - Good. 100% Money Back Guarantee. Shipped daily. Over one million satisfied book lovers read with Experienced Books. 1985. Hardcover. Good condition, showing modest signs of wear. Dust jacket: Good. ( more information)
Offered by Experienced Books LLC (United States)
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Service America!: Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
Irwin Professional Pub. Hardcover. 0870946595 A wonderful copy with some minor edgewear to the cover. Dust Jacket has some edgewear present. Previous owners name inscribed inside front. 1985 Irwin Professional Pub Hard Cover . Very Good. 1985. ( more information)
Offered by Seashellbooks.com, Inc. (United States)
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Service America!: Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
Irwin Professional Pub. Hardcover. 0870946595 A wonderful copy with some minor edgewear to the cover. Dust Jacket may have chips and close tears. 1985 Irwin Professional Pub Hard Cover . Very Good. 1985. ( more information)
Offered by Seashellbooks.com, Inc. (United States)
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Service America!: Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
Irwin Professional Pub. Hardcover. 0870946595 *100% Money Back Guarantee if you are not completely satisfied with your book. *Including your shipping and handling charge and you can KEEP THE BOOK! FREE UPGRADE to Expedited Shipping on all items $19.99 or greater. Just choose standard shipping- we'll take care of the rest. If there is ever any reason you cannot give us a 5 star rating please email us before posting so we can make things right. FREE Delivery Confirmation and Tracking Number from the USPS with EVERY ORDER. Buy with confidence. Same Day Shipping. . New. ( more information)
Offered by Books_For_Less_2008 (United States)
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Service America! Doing Business in the New Economy
Albrecht, Karl & Ron Zemke
Irwin Professional Pub. Very Good in Very Good dust jacket. 1985. Hardcover. 0870946595 . Great Value. Prompt delivery with tracking. Many satisfied customers. Satisfaction guaranteed. Go Green!; 1 x 9.3 x 6.3 Inches; 203 pages . ( more information)
Offered by For My Lambs (United States)
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Service America!: Doing Business in the New Economy
Karl Albrecht, Ron Zemke
Irwin Professional Pub. Used - Very Good. Published: 1985. Hardcover. Dust jacket: Good. 100% Satisfaction Guaranteed! Very Good condition, showing little signs of wear. Some rubbing on cover. Cover has some wear on edges. Minor small bends/tears to edges of dust jacket. ( more information)
Offered by Experienced Books LLC (United States)
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Service America!: Doing Business in the New Economy
Karl Albrecht, Ron Zemke
Irwin Professional Pub. Used - Good. Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Shipped to over one million happy customers! Your purchase benefits world literacy! ( more information)
Offered by Better World Books (United States)
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Service America!: Doing Business in the New Economy
Albrecht, Karl
Warner Books Inc. Used, Like New. We mail daily and email you the USPS Tracking# !! HARDCOVER, VG+/VG+, Homewood, Ill., Warner Books Inc, 0-87094-6595, 235 pages, 0.8 x 6.2 x 9.2 inches, 16.5 oz., Category: Business. This copy has very mininmal signs of use, is in Excellent Condition Overall. ( more information)
Offered by Books_By_Russ (United States)
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Service America!: Doing Business in the New Economy
Albrecht, Karl; Zemke
Published in 1985 by Dow Jones-Irwin, a 203-page (gray with red spine panels and gilt-lettering) hardcover book (no jacket) with one wrinkled text page, otherwise, apparently clean and unmarked, this is a good copy. (B53) ( more information)
Offered by Frances Pryor (United States)
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Service America! Doing Business In The New Economy
Albrecht, Karl and Ron Zemke
Homewood IL: Homewood IL: Dow Jones-Irwin, 1985, 1985. Hard Cover. Very Good/No Jacket. 8vo - over 7¾" - 9¾" tall. Later Printing; Hardcover; Grey cloth covers; 8vo; bibliography; index; 203 pages; previous owner's signature in upper right corner of free-front endpaper; book is clean and tight and doesn't appear read; a look at building, managing and strategizing service solutions for your business. ISBN: 0870946595. Later Printing. Hard Cover. Very Good/No Jacket. 8vo - over 7¾" - 9¾" tall. ( more information)
Offered by Charing Cross Road Booksellers (United States)
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Service America: Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
Burr Ridge, Illinois, U.S.A.: Irwin Professional Pub, 1985. Hard Cover - VG/VG - Book and dust jacket are clean - Index - 203 Pages.. ISBN: 0870946595. Hard Cover. Very Good/Very Good. BUSINESS ENTERPRISES MANAGEMENT ECONOMICS. ( more information)
Offered by gigabooks (United States)
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Service America! : Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
New York, NY, U.S.A.: McGraw-Hill Professional Book Group, 1985. Pages clean & unmarked. Binding firm.. ISBN: 0870946595. Hard Cover. Mildly Edgeworn/Moderate Dust Jacket Wear. BUSINESS ENTERPRISES MANAGEMENT ECONOMICS GENERAL. ( more information)
Offered by Books Do Furnish A Room (United States)
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Service America! : Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
New York, NY, U.S.A.: McGraw-Hill Professional Book Group, 1985. Pages clean & unmarked. Binding firm.. ISBN: 0870946595. Hard Cover. White pages, firm binding/Shelfworn Dustjacket. BUSINESS ENTERPRISES MANAGEMENT ECONOMICS GENERAL. ( more information)
Offered by Books Do Furnish A Room (United States)
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Service America!
Albrecht, Karl
Dow Jones-Irwin, 1985. Hardcover. Brand New. 1985 hardcover; book & boards are fine/fine; DJ shows some shelf wear to edges. ( more information)
Offered by University of Dallas (United States)
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Service America!: Doing Business in the New Economy
Albrecht, Karl
Warner Books Inc. . Used, Good. We mail daily and email you the USPS Tracking# !! HARDCOVER, Good/Good, Homewood, Ill., Warner Books Inc, 0-87094-6595, 235 pages, 0.8 x 6.2 x 9.2 inches, 16.5 oz., Category: Business. This copy is an assumed First Edition, is a Stated First Edition, shows significant wear, but pages are intact, is in Excellent Condition Overall. ( more information)
Offered by Books_By_Russ (United States)
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Service America!: Doing Business in the New Economy
Albrecht, Karl; Zemke
1985 hardcover copy exactly as pictured (Dow-Jones Irwin), 203 pp. Dust jacket clean, spine tight. Pages bright (name inside, otherwise unmarked). Nice reading copy. Out of print classic. Ships now/free package tracking number. ( more information)
Offered by J. M. Thomasson (United States)
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Service America! Doing Business in the New Economy
Karl Albrecht & Ron Zemke
Homewood, IL: Dow Jones-Irwin, 1985. book & dj very lightly rubbed else clean bright & tight - in mylar cover. ISBN: 0870946595. First Edition. Cloth. Very Good +/Very Good +. 8vo - over 7¾" - 9¾" tall. Business - Economics ; Administration. ( more information)
Offered by PublishedPage (United States)
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47)
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Service America!: Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
Burr Ridge, Illinois, U.S.A.: Irwin Professional Pub. 1985. Later Printing. Hard Cover. Very Good. Mild staining on outer text block. Pages clean and bright, binding tight, spine straight. ( more information)
Offered by Once Upon a Time Books (United States)
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Service America! : Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
Good in Good dust jacket; 1989. Very lightly used, writing inside front cover, some text darkening, otherwise a very good copy. DJ in new clear, brodart mylar cover; hardcover; Dow Jones-Irwin Inc; Homewood IL; Nineteenth Printing; Large 8vo 9" - 10" tall; 203 pages; , ( more information)
Offered by tuckerstomes (United States)
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Service America! : Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
HOMEWOOD, IL: DOW JONES IRWIN, 1985 NEAR FINE in Very Good jacket HARD COVER. 8vo-over 7¾"-9¾" tall. LIGHT EDGE WEAR, IN LIKE DUST JACKET WITH RUBBING.. REPRINT. Hard Cover. Very Good/Very Good. ( more information)
Offered by Stephen Chapman, Bookseller (United States)
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Service America! : Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
Scarborough, ON, Canada: Gage Educational Publishing Company. Very Good in Good dust jacket. 1985. Hard Cover. 8vo - over 7¾" - 9¾" tall DJ has minor edgewear. Book is fresh, clean, with firm binding. . ( more information)
Offered by North American Rarities (United States)
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Service America! : Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
New York, NY, U.S.A.: McGraw-Hill Education Group, 1985. "This book will be both an inspiration and a warning to any manager who thinks he is good enough to be allowed the privilege of service to the public." - Colin M. Marshall. 1st Edition, 7th Printing. Hard Cover. Fine/Nr. Fine, Brodart Covered. 8vo - over 7¾" - 9¾" tall. ( more information)
Offered by The Book Faire (United States)
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60)
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Service America! Doing Business In The New Economy
Albrecht, Karl & Zemke, Ron
Homewood, Illinois, USA: Dow Jones-Irwin., 1985. 203 pgs including index; prior owners name inside front cover page; dust jacket very badly scuffed & worn with wear to edges; hard cover edges & corners slightly shelf worn;. ISBN: 0870946595. Hard Cover. Good/Fair. 8vo - over 7¾" - 9¾" tall. BUSINESS NEW ECONOMY AMERICA UNITED STATES SERVICE CUSTOMERS STRATEGY SYSTEM QUALITY PRODUCTIVITY PROFILES. ( more information)
Offered by Highway Book Shop (Canada)
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Price: CAD $12.00
($9.81)
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61)
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Service America: Doing Business in the New Economy
Albrecht, Karl;Zemke, Ron
Burr Ridge, Illinois, U.S.A.: Irwin Professional Pub, 1985 203 pages incl index. Previous owner's name sticker to first page.. Cloth. Very Good/Good. 8vo - over 7¾" - 9¾" tall. ( more information)
Offered by wellread.ch (Switzerland)
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Price: CHF 15.00
($12.52)
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SERVICE AMERICA !: Doing Business in the New Economy
Albrecht, Karl, Zemke, Ron
Homewood, IL: Dow-Jones-Irwin, 1985. As new in grey cloth boards, in near-fine (sl wrinkling to upper back edge and spine top), mylar-protected dust jacket.. ISBN: 0870946595. First Edition. Hard Cover. As New/Near Fine. 8vo - over 7¾" - 9¾" tall. BUSINESS ENTERPRISES MANAGEMENT ECONOMICS GENERAL. ( more information)
Offered by Joe Staats, Bookseller (United States)
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63)
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Service America! : Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
Homewood, Illinois, USA: Dow-Jones Irwin, 1985. Dj is clean and colorfully illustrated, with a picture of the Statue of Liberty, on the front. There is some wear to the edges and corners.Cover is light gray cloth. There is very minor wear to the edges and corners. Spine is gray and maroon colored cloth, with gold gilt lettering. Cover, Pages and Binding are clean and tight.. Hard Cover. Very Good/Good. 8vo - over 7¾" - 9¾" tall. ( more information)
Offered by Top Notch books (United States)
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Service America! : Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
Columbus, OH, U.S.A.: McGraw-Hill School Education Group, 1994. OOP ~ Fourth Edition ~ 1994 ~ AS NEW/NEAR FINE ~Minor Edge and shelving wear to dj. Text clean, tight, and unread.. ISBN: 0870946595. Hard Cover Quarter Cloth. As New/Near Fine. 8vo - over 7¾" - 9¾" tall. BUSINESS ENTERPRISES MANAGEMENT ECONOMICS GENERAL. ( more information)
Offered by O.L.D.BOOKS by O.L.Davidson (United States)
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