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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
Jim Clemmer, Barry Sheehy
Business One Irwin. Used - Acceptable. HIGHLIGHTING ACCEPTABLE with noted wear to cover and pages. Binding intact. We offer a no hassle guarantee on all our items. Orders are generally shipped no later than next business day. We offer a no hassle guarantee on all our items. ( more information) Offered by River City Books, LLC (United States)
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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
Jim Clemmer, Barry Sheehy
Business One Irwin. Used - Good. 100% Money Back Guarantee. Shipped daily. Over one million satisfied book lovers read with Experienced Books. 1992. Hardcover. Good condition, showing modest signs of wear. BINDING IS HARDCOVER; Minor small bends/tears to edges of dust jacket. Some rubbing on cover. Dust jacket: Good. ( more information) Offered by Experienced Books LLC (United States)
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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
Clemmer, Jim
Business One Irwin, 1992. Hardcover. Very Good/Very Good. Light wear to jacket and book. Printing string of 1-10. About this title: This authoritative, crisply written book gives managers a detailed and practical map for improving service and quality in their organizations. At the heart of the book are 12 key service/quality improvement areas or "cylinders". Clemmer outlines the steps for improving performance for each cylinder. Review: The Achieve process outlined in this book has been the major factor in turning our company around. --Charlie Stroupe, President, Wesley-Jessen (Schering-Plough Corporation). Review: The concept of the three rings of perceived value is an excellent means of focusing on the customer. --Terrence J. Smith, Senior Vice President Worldwide Service Quality, American Express Travel Related Services Co., Inc. Orders normally ship in 1-2 business days depending on what time payment is completed. ( more information) Offered by Desktop Music, LLC (United States)
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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
Clemmer, Jim with Barry Sheehy and Achieve International/Zenger-Miller Associates
Burr Ridge, IL, U.S.A.: Irwin Professional Publishing, 1992. "FIRING ON ALL CYLINDERS gives you a practical map for improving service and quality within you organization. You'll find thought-provoking questions that help you analyze what components are amiss within your organization as you and your management team remove quality improvement roadblocks. Jim Clemmer provides essential implementation checklists, 'how-to' tips, and deployment processes so you can use Achieve International's Service/Quality System to guide your company's continuous quality improvement journey." This book has 392 pages.. ISBN: 1-55623-704-9. Second Printing. Hard Cover. Fine/Fine. 8vo - over 7¾" - 9¾" tall. CUSTOMER SERVICES EXECUTIVE ABILITY TOTAL. ( more information) Offered by Glued To The Tube Books (United States)
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Firing on All Cylinders : The Service-Quality System for High-Powered Corporate Performance
Clemmer, Jim; Sheehy, Barry
Homewood, IL: Business One Irwin, 1992. 1st Ed., 1st Printing, HB/DJ, NF/F, 392 pp., gift inscription on FFep of book, rear top spine corner has a wrinkle. Inside rear flap of DJ has a small crease along the inside edge. Authors are co-founders and senior executives of a training and consulting firm, Achieve International, a division of Zenger-Miller, Inc., serving thousands of clients in 16 countries. Here is a clearly organized strategy for implementing a continuous quality improvement process.. First Edition. Buckram. Near Fine/Fine. 8vo - over 7¾" - 9¾" tall. ( more information) Offered by Our Bookshelf (United States)
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Firing On All Cylinders
Jim Clemmer
Business One Irwin, 1991. Hardcover. Customer service. Total quality management. The service/quality system for high powered corporate performance. Book inscribed and signed by the author. Book and DJ Mint, Mint. (392 Pgs.) ( more information) Offered by 2ndHandBooks.com (United States)
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