Stock photo. Cover may not represent actual copy or condition available.
Consumer Terrorism
How to Get Satisfaction When You're Being Ripped Off
by Elinor Burkett ; Frank Bruni ; Frank Burkett
ISBN: 0060951966
ISBN-13: 9780060951962
Format: Paperback
|
Customer Reviews
Review this book!
Bibliographic Details
Publisher: Harpercollins
Published date: 1997
Size: 5.25 x 8 inches
Weight: 0.4 pounds
Pages: 205
Publisher's Notes
"Never be ripped-off again!" That's the rallying cry sounded by authors Elinor Burkett and Frank Bruni in their war against shoddy products and bad service. Unlike other books that offer only buying advice, Consumer Terrorismis for those consumers who've already been burned. So when a vacation is ruined by a hotel's negligence, or that expensive suit comes apart at the seams, or the new car spends more time in the repair shop than on the road, it's time to take the offensive and get results. Intelligent, aggressive and realistic, yet humorously written, Consumer Terrorismleads readers through the most effective ways to present their cases. It explains who to contact, the right, and wrong way to complain and what to expect in return. The no-holds-barred approach is unique, cleverly blending the use of formal avenues of consumer complaint resolution with guerrilla tactics sure to get results. So get mad -- then get action!
Similar books
Consumer Behavior
by Michael R. Solomon
Fashion is a driving force that shapes the way we live—it influences apparel, hairstyles, art, food, cosmetics, cars, music, toys, furniture, and many other aspects of our daily lives that we often take for granted. Fashion is a major component of popular culture—one that is everchanging. With a solid base in social science, and in economic and marketing research, Consumer Behavior: In Fashion provides a comprehensive analysis of today's fashion consumer. Up-to-date, thought-provoking information is presented in an engaging everyday context that helps students, business people and scholars understand how fashion shapes the everyday world of consumers. Among other special features, this comprehensive text: Starts each chapter with a consumer scenario used to analyze concepts covered in the chapter Relates consumer behavior concepts specifically to fashion products and processes Integrates the rapidly-evolving domain of fashion e-commerce Uses numerous fashion ads to explore how fashion companies attempt to communicate with their markets Includes both a marketing and consumer approach to the business of fashion Highlights both good and bad aspects of fashion marketing and offers a chapter on consumer and business ethics, social responsibility, and environmental issues Includes a chapter on consumer protection by business, government, and independent agencies
50 Plus One Questions When Buying a Car
by Stephen Edwards
Treasure Hunt
by John Butman
A guide for companies on how to better understand their customers explains how today's middle-income consumers are more able and eager to obtain "new luxury" goods by making informed financial compromises elsewhere, in a guide that cites the successful marketing practices of top corporations.
Consumer Behaviour
by Ray Wright
Sold American
by Charles McGovern
|
|
Ready to buy this book?
Below are all of the copies of 9780060951962 we currently have available for purchase, sorted by lowest price first. If you would like to refine your search, use the advanced options in the search box above.
|
|
8)
|
Consumer Terrorism: How to Get Satisfaction When You're Being Ripped Off
Burkett, Elinor
Harper Perennial. PAPERBACK. 0060951966 Pub date: 1997. Condition: BRAND NEW. May have publisher's mark. We are a tested and proven company with over 300,000 satisfied customers since 1997. Delivery confirmation on all US orders. Choose expedited shipping for delivery in 2-6 business days. . New. 1997. ( more information)
Offered by The Book Cellar (United States)
|
|
|
22)
|
Consumer Terrorism: How to Wage War Against Bad Products and Worse Service
Bruni, Frank; Burkett, Elinor
Good.. Paperback. Softcover 1997 HarperCollins. Very clean; no marks or creases; pages bright; binding tight. Light-to-average wear. 224pp. Language: English. '[W]hen a vacation is ruined by a hotel's negligence, or that expensive suit comes apart at the seams, or the new car spends more time in the repair shop than on the road, it's time to take the offensive and get results. Intelligent, aggressive and realistic, yet humorously written, Consumer Terrorism leads readers through the most effective ways to present their cases. It explains who to contact, the right and wrong way to complain and what to expect in return. The no-holds-barred approach is unique, cleverly blending the use of formal avenues of consumer complaint resolution with guerrilla tactics sure to get results. So get mad -- then get action!'--from the publisher. ( more information)
Offered by Brainiac Books (United States)
|
|
|
25)
|
Consumer Terrorism : How to Wage War Against Bad Products and Worse Serivice
Burkett, Elinor; Bruni, Frank
New York, NY, U.S.A.: HarperTrade, 1997. Very slightly rubbed at extremities with remainder streak on bottom edge and pages starting to yellow but still clean within and straight and tight. . First Trade Paperback Printing. Trade Paperback. Near Fine/Pictorial Wraps. 8vo - over 7¾" - 9¾" tall. ( more information)
Offered by Athena's Book Shop (United States)
|
|
|
26)
|
Consumer Terrorism : How to Wage War Against Bad Products and Worse Serivice
Burkett, Elinor; Bruni, Frank
New York, NY, U.S.A.: HarperTrade, 1997. A revolutionary guide for besieged shoppers. This book will actually show you how to exact compensation for your heartaches and headaches, promises you not just a refund but sweet revenge, and provides the artillery you need to bring your tormentors to their knees.. ISBN: 0060951966. First Edition. Soft Cover. Very Good. 8vo - over 7¾" - 9¾" tall. CONSUMER EDUCATION REFERENCE GUIDES. ( more information)
Offered by PTP Books (United States)
|
|
|
29)
|
Consumer Terrorism
Frank Bruni/Elinor Burkett
Harper Perennial, 1997. Softcover. Consumer Affairs; How to get satisfaction when you're being ripped off. (205 Pgs.) BOOK NEAR MINT ( more information)
Offered by 2ndHandBooks.com (United States)
|
|
|
30)
|
Consumer Terrorism : How to Wage War When You're Being Ripped Off
Burkett, Elinor; Bruni, Frank
New York: Harper Perennial, 1997 205 pages. The radical, revolutionary guide that teaches you how to fight back... and win! Usual library markings. Average wear. . First Edition. Soft Cover. Good/No Jacket. 8vo - over 7¾" - 9¾" tall. Ex-Library. ( more information)
Offered by RareNonFiction.com (Canada)
|
Price: CAD $29.95
($24.47)
|
|
0 items in cart
Muze Inc. For personal non-commercial use only. All rights reserved. Some content for books is owned by Baker & Taylor, Inc. or its licensors and is subject to copyright and all other protections provided by applicable law.
