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The Customer Is Always Right!
Thought Provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders
by Armen J. Kabodian
ISBN: 0070342091
ISBN-13: 9780070342095
Format: Hardcover
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Bibliographic Details
Publisher: Perseus Distribution Services
Published date: 1996
Size: 6.75 x 7.25 inches
Weight: 0.7 pounds
Pages: 153
Publisher's Notes
Line employees are often given mandates to satisfy the customer, but are rarely told why customer service is important. A collection of more than 150 quotes from leaders in business industry and government, this book will inspire professionals at all levels of business to focus on customer needs. These enlightening and inspiring takes on the importance of the customer reflect the perspective of individuals who have staked their professional reputations on putting the customer first, including: Bob Allen, Chairman and CEO of AT&T; H. Wayne Huizenga, Chairman and CEO of Blockbuster Entertainment; Bernard Marcus, Chairman and CEO of the Home Depot; Michael R. Quinlan, Chairman and CEO of McDonald's Corporation; Leonard Riggio, Chairman and CEO of Barnes & Nobles; Charles Schwab, Chairman and CEO of Charles Schwab & Co.
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