Zapp!

The Lightning of Empowerment How to Improve Productivity, Quality, and Employee Satisfaction

by Jeff Cox ; William C. Byham

ISBN: 051758283X
ISBN-13: 9780517582831
Format: Hardcover

Customer Reviews

Bibliographic Details

Publisher: Random House Inc
Published date: 1991
Size: 6 x 8.75 inches
Weight: 0.85 pounds
Pages: 200

Publisher's Notes

A contemporary fable that shows how empowering people--zapping them--builds strong, enthusiastic employees and organizations dedicated to improving quality, sales, and productivity.

Other Editions

Hardcover - Random House Inc (1991) - from $1.00
Paperback Reprint - Ballantine Books (1992) - from $1.00

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Zapp! : the Lightning of Empowerment How to Improve Productivity, Quality, and Employee Satisfaction

Byham, William C.; Cox, Jeff

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