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9780838907894
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Delivering Satisfaction and Service Quality : A Customer-Based Approach for Libraries by Peter Hernon ; John R. Whitman

ISBN 13: 9780838907894

ISBN 10: 083890789X

Paperback


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Publisher: Amer Library Assn
Published date: 2000
Size: 8.5 x 10.75 inches
Weight: 1.05 pounds
Pages: 181



We found 2 used copies and 2 new copies of this book. (Show all copies of ISBN 9780838907894)

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Good - Delivering Satisfaction and Service Quality by Peter Hernon ; John R. Whitman
Ex-Public Library. Covers and some page corners show some wear. Usual library stickers an... (more details)
Offered by PACIFIC TRAIL BOOKS us
$5.79
   
Good - Delivering Satisfaction and Service Quality by Peter Hernon ; John R. Whitman
ALA Editions, 2000-10-06. Paperback. Good. Excellent customer service. Prompt Customer S... (more details)
Offered by ExtremelyReliable_com us
$21.18
   
   


New Books (2 of 2) Show all

 
New - Delivering Satisfaction and Service Quality by Peter Hernon ; John R. Whitman
American Library Association, 01-Nov-2000. Paperback. NEW. Brand new item. Over 4 millio... (more details)
Offered by A1Books us
$57.50
   
New - Delivering Satisfaction and Service Quality by Peter Hernon ; John R. Whitman
Paperback. New. Brand New, Perfect Condition. May Ship From Overseas, Allow 30 Days Deli... (more details)
Offered by PapaMedia.com us
$77.95
   

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