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Measuring and Managing Performance in Organizations
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Measuring and Managing Performance in Organizations Paperback - 1996

by Robert D. Austin; Foreword by Tom DeMarco; Foreword by Timothy R. Lister


From the publisher

Partial Contents1: An Introduction to Measurement Issues2: A Closer Look at Measurement Dysfunction3: The Intended Uses of Measurement in Organizations4: How Economists Approach the Measurement Problem5: Constructing a Model of Measurement and Dysfunction6: Bringing Internal Motivation into the Model7: Three Ways of Supervising the Agent8: Designing Incentive Systems9: A Summary of the Model10: Measurement and Internal Motivation11: Comparing Delegatory and Measurement-Based Management12: When Neither Management Method Seems Recommended13: Purely Informational Measurement14: How Dysfunction Arises and Persists15: The Cynical Explanation of Dysfunction16: Interviews with Software Measurement Experts17: The Measurement DiseaseThe Malcolm Baldrige Quality Award ISO 9000 Certification Software Capability Evaluation Similarities Between Methods The Nature of the Measurement Problem18: Societal Implications and Extensions19: A Difficult But Solvable ProblemAppendix: Interview Methods and QuestionsGlossaryBibliographyAuthor IndexSubject Index

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  • Title Measuring and Managing Performance in Organizations
  • Author Robert D. Austin; Foreword by Tom DeMarco; Foreword by Timothy R. Lister
  • Binding Paperback
  • Pages 216
  • Volumes 1
  • Language ENG
  • Publisher Dorset House Publishing Company, Incorporated
  • Date 1996-06
  • ISBN 9780932633361 / 0932633366
  • Weight 0.7 lbs (0.32 kg)
  • Dimensions 9 x 6.02 x 0.58 in (22.86 x 15.29 x 1.47 cm)
  • Library of Congress Catalog Number 96-9146
  • Dewey Decimal Code 658.312
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Measuring and Managing Performance in Organizations
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