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Performance Analysis and Optimization of Inbound Call Centers Paperback - 2003
by Raik Stolletz
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- Title Performance Analysis and Optimization of Inbound Call Centers
- Author Raik Stolletz
- Binding Paperback
- Pages 219
- Volumes 1
- Language ENG
- Publisher Springer
- Date 2003-04-17
- Illustrated Yes
- ISBN 9783540008125 / 3540008128
- Weight 0.74 lbs (0.34 kg)
- Dimensions 9.21 x 6.14 x 0.5 in (23.39 x 15.60 x 1.27 cm)
- Library of Congress Catalog Number 2003042838
- Dewey Decimal Code 658.812
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Performance Analysis and Optimization of Inbound Call Centers
by Raik Stolletz
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- 9783540008125 / 3540008128
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New. New Book; Fast Shipping from UK; Not signed; Not First Edition; The Performance Analysis and Optimization of Inbound Call Centers.
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Performance Analysis and Optimization of Inbound Call Centers
by Raik Stolletz
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- Paperback
- ISBN 10 / ISBN 13
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Southport, Merseyside, United Kingdom
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Paperback / softback. New. The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. Since call arrivals and call-handling times are often random in inbound call centers, this thesis concentrates on the performance analysis and optimization using queueing models.
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Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems, 528)
by Stolletz, Raik
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Springer, 2003-04-17. Paperback. New. New. In shrink wrap. Looks like an interesting title!
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Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)
by Raik Stolletz
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Springer, 2003-06-04. Paperback. Used:Good.
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Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems, 528)
by Stolletz, Raik
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- 9783540008125 / 3540008128
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Springer. paperback. New. 6x0x9. Brand New Book in Publishers original Sealing
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