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Design for Six SIGMA for Service
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Design for Six SIGMA for Service Hardcover - 2005 - 1st Edition

by Kai Yang


From the publisher

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Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitability


The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

First line

Entities in the service industry are called service organizations.

Details

  • Title Design for Six SIGMA for Service
  • Author Kai Yang
  • Binding Hardcover
  • Edition number 1st
  • Edition 1
  • Pages 512
  • Volumes 1
  • Language ENG
  • Publisher McGraw-Hill Companies
  • Date June 24, 2005
  • Illustrated Yes
  • ISBN 9780071445559 / 0071445552
  • Weight 1.74 lbs (0.79 kg)
  • Dimensions 9.1 x 6.3 x 1.49 in (23.11 x 16.00 x 3.78 cm)
  • Library of Congress subjects Six sigma (Quality control standard), Quality control - Statistical methods
  • Library of Congress Catalog Number 2005050471
  • Dewey Decimal Code 658.401

About the author

Kai Yang, Ph.D., has wide experience in quality and reliability engineering. The Executive Director of Enterprise Excellence Institute, a renowned quality engineering organization based in West Bloomfield, Michigan, he is co-author of the influential Design for Six Sigma: A Roadmap for Product Development. He is also Professor of Industrial and Manufacturing Engineering at Wayne State University, Detroit.
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Design for Six Sigma for Service (Six SIGMA Operational Methods)
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Design for Six Sigma for Service (Six SIGMA Operational Methods)

by Kai Yang

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Design for Six Sigma for Service
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Design for Six Sigma for Service

by Yang, Kai

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Design for Six Sigma for Service (MECHANICAL ENGINEERING)
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Design for Six Sigma for Service (MECHANICAL ENGINEERING)

by Yang, Kai

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Design for Six Sigma for Service (Six SIGMA Operational Methods)
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Design for Six Sigma for Service (Six SIGMA Operational Methods)

by Kai Yang

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Hardcover
ISBN 13
9780071445559
ISBN 10
0071445552
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McGraw-Hill Education, 2005. Book. Good. Hardcover. Clean sound reading copy with unmarked text. remainder line bottom edge along with previous owners' initial on the rear outer panel of the jacket. Secure packaging! h1.
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Design for Six Sigma for Service (Mechanical Engineering)
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Design for Six Sigma for Service (Mechanical Engineering)

by Yang, K.

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0071445552
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Mcgraw Hill, 2005. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,900grams, ISBN:9780071445559
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