The It Manager's Survival Guide Hardcover - 2002 - 1st Edition

From the rear cover

Are you an IT manager? Do you need guidance on the principles of management specific to managing IT? If you are from a technical background and newly promoted to a managerial role or an experienced manager whose responsibilities have expanded to include managing IT, the answer is probably 'yes'. This book provides you with the information you need to survive and succeed. The authors show IT managers how to manage and organize an effective IT unit by:
* agreeing business rules * establishing service level agreements * establishing sound governance * preparing for the future
Practical tips and techniques for successful management are provided in the form of 'real life' anecdotes, checklists and templates, and guidance is given on potential problem areas such as managing vendors, using consultants, business process engineering and disaster recovery. An invaluable guide to IT managers from both general and technical backgrounds

From the jacket flap

Are you an IT manager? Do you need guidance on the principles of management specific to managing IT? If you are from a technical background and newly promoted to a managerial role or an experienced manager whose responsibilities have expanded to include managing IT, the answer is probably 'yes'. This book provides you with the information you need to survive and succeed. The authors show IT managers how to manage and organize an effective IT unit by:
* agreeing business rules * establishing service level agreements * establishing sound governance * preparing for the future
Practical tips and techniques for successful management are provided in the form of 'real life' anecdotes, checklists and templates, and guidance is given on potential problem areas such as managing vendors, using consultants, business process engineering and disaster recovery. An invaluable guide to IT managers from both general and technical backgrounds