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QBQ! the Question Behind the Question: Practicing Personal Accountability at
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QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life Hardcover - 2004 - 1st Edition

by John G. Miller

Miller provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.

Summary

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.  

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions—QBQs—such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.

THE QBQ! PROMISE
This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.
                                                                                                 
QBQ! was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of  FAQs that the author has received over the years.
 
 

From the publisher

John G. Miller is the founder of QBQ, Inc., a development company that has worked with hundreds of Fortune 500 and other companies and government and nongovernment organizations internationally. Miller is also the bestselling author of Flipping the Switch: Five Keys to Success at Work and in Life and Outstanding! 47 Ways to Make Your Organization Exceptional. He lives in Denver. Learn more at http://qbq.com.

First line

It was a beautiful day in downtown Minneapolis when I stopped into a Rock Bottom restaurant for a quick lunch.

Details

  • Title QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life
  • Author John G. Miller
  • Binding Hardcover
  • Edition number 1st
  • Edition 1
  • Pages 115
  • Volumes 1
  • Language ENG
  • Publisher Tarcherperigee, E Rutherford, New Jersey, U.s.a.
  • Date 2004-09-09
  • Illustrated Yes
  • Features Dust Cover, Illustrated, Table of Contents
  • ISBN 9780399152337 / 0399152334
  • Weight 0.62 lbs (0.28 kg)
  • Dimensions 8.3 x 5.8 x 0.7 in (21.08 x 14.73 x 1.78 cm)
  • Ages 18 to UP years
  • Grade levels 13 - UP
  • Themes
    • Theometrics: Secular
  • Library of Congress subjects Decision making, Choice (Psychology)
  • Library of Congress Catalog Number 2004044733
  • Dewey Decimal Code 153.83

Media reviews

END

Citations

  • Library Journal, 09/15/2004, Page 73
  • Publishers Weekly, 08/23/2004, Page 49

About the author

John G. Miller is the founder of QBQ, Inc., a development company that has worked with hundreds of Fortune 500 and other companies and government and nongovernment organizations internationally. Miller is also the bestselling author of Flipping the Switch: Five Keys to Success at Work and in Life and Outstanding! 47 Ways to Make Your Organization Exceptional. He lives in Denver. Learn more at http: //qbq.com.

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