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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results Hardcover - 2003

by Jack Mitchell

A master of customer service reveals his proven secrets to developing long-standing relationships and customer loyalty by making business personal.


From the publisher

Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.

Details

  • Title Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
  • Author Jack Mitchell
  • Binding Hardcover
  • Edition First Edition
  • Pages 302
  • Volumes 1
  • Language ENG
  • Publisher Hyperion Books, New York
  • Date 2003-06
  • Features Dust Cover, Table of Contents
  • ISBN 9781401300340 / 1401300340
  • Weight 0.93 lbs (0.42 kg)
  • Dimensions 8.58 x 5.78 x 0.98 in (21.79 x 14.68 x 2.49 cm)
  • Ages 18 to UP years
  • Grade levels 13 - UP
  • Library of Congress subjects Customer services, Customer relations
  • Library of Congress Catalog Number 2004296876
  • Dewey Decimal Code 658.812

Media reviews

Citations

  • Library Journal, 05/15/2003, Page 100
  • Publishers Weekly, 04/07/2003, Page 55

About the author

Jack Mitchell is the CEO of Mitchells/Richards/Marshs/Wilkes Bashford, four of the most successful clothing stores in the business. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding

by Jack Mitchell

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding

by Jack Mitchell

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Mitchell, Jack

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Mitchell, Jack

  • Used
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  • Hardcover
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Hardcover
ISBN 13
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ISBN 10
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Mitchell, Jack

  • Used
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  • Hardcover
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ISBN 13
9781401300340
ISBN 10
1401300340
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Mitchell, Jack

  • Used
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  • Hardcover
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Used - Acceptable
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Hardcover
ISBN 13
9781401300340
ISBN 10
1401300340
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Houston, Texas, United States
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