Why Things Go Wrong: Deming Philosophy in a Dozen Ten-Minute Sessions Paperback - 1994

From the rear cover

"Delivers what it promises, bringing back to the basics W. Edwards Deming's forward thinking and far-reaching principles into a format that anyone can apply."
--Charles J. Givens, author, SuperSelf

W. Edwards Deming's "14 Points for Managers" and his "7 Deadly Diseases of Management" are easily accessible in this concise and effective volume. Dr. Gary Fellers brings the complex language and explanations of the Deming principles down to an easy-to-read format, explained in twelve ten-minute chapters.

Manager-employee relationships, interdepartmental coordination, and quality management are among the philosophies Fellers teaches in this book. He explains how to eliminate outdated, poorly tested management styles and move forward in the direction of frontline management.

A quality-management consultant, Dr. Gary Fellers has been presenting the Deming methods to managers and trainees for decades, and his management seminars frequently take him across the country. Often he can be found speaking to local chapters of the American Society for Quality. His articles on the subject have appeared in publications ranging from Quality Digest to TAPPI Journal. He also is the author of Creativity for Leaders, published by Pelican.