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Wired and Dangerous: How Your Customers Have Changed and What to Do about It Paperback - 2011 - 1st Edition
by Chip R. Bell; John R. Patterson
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder than ever to please. The authors provide a tested formula for restoring balance to the customer relationship by establishing what they call Service Calm.
Details
- Title Wired and Dangerous: How Your Customers Have Changed and What to Do about It
- Author Chip R. Bell; John R. Patterson
- Binding Paperback
- Edition number 1st
- Edition 1
- Pages 264
- Volumes 1
- Language ENG
- Publisher Berrett-Koehler Publishers
- Date 2011-06
- Illustrated Yes
- ISBN 9781605099750 / 1605099759
- Weight 0.78 lbs (0.35 kg)
- Dimensions 6.32 x 7.81 x 0.7 in (16.05 x 19.84 x 1.78 cm)
- Library of Congress subjects Internet, Customer services
- Dewey Decimal Code 658.812
Media reviews
Citations
- Choice, 02/01/2012, Page 0
- Reference and Research Bk News, 12/01/2011, Page 81
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It
by Bell, Chip R., Patterson, John R.
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Wired and Dangerous : How Your Customers Have Changed and What to Do about It
by Bell, Chip R., Patterson, John R
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It
by Bell, Chip R.
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It
by Bell, Chip R
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It
by Bell, Chip R.; Patterson, John R
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It
by Bell, Chip R
- Used
- Paperback
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- Used:Good
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- 1
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- Paperback
- ISBN 13
- 9781605099750
- ISBN 10
- 1605099759
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Berrett-Koehler Publishers, 2011-05-30. 1. paperback. Used:Good.
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