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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
by Mitchell, Jack
- Used
- as new
- Hardcover
- Signed
- Condition
- As New/Very Good
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Seller
-
Newton, Massachusetts, United States
Payment Methods Accepted
About This Item
New York: Hyperion, 2003. Signed and inscribed "hugs" on title page. 283 pages. Two quarter inch tears to jacket top at spine and one quarter inch tear to bottom jacket spine. From jacket: "(Jack Mitchell) has deceptively simple but winning approach to customer service - that a relationship is at the heart of every transaction." Quotes are for illustrative purposes only and remain the property of their copyright holders. Thanks for shopping with us. 100% of your purchase benefits charity and supports literacy and life-long learning. . Signed by Author. Hard Cover. As New/Very Good. 8vo - over 7¾" - 9¾" tall.
Synopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
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Details
- Bookseller
- Charity Bookstall
(US)
- Bookseller's Inventory #
- 001542
- Title
- Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
- Author
- Mitchell, Jack
- Format/Binding
- Hardcover
- Book Condition
- New As New
- Jacket Condition
- Very Good
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Publisher
- Hyperion
- Place of Publication
- New York
- Date Published
- 2003
- Size
- 8vo - over 7¾" - 9&f
- Keywords
- Autographed; signed; inscribed; sales; selling; Customer service and Retention; customers;
- Bookseller catalogs
- Gift Ideas; Signed; Non-Fiction; Sales;
Terms of Sale
Charity Bookstall
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About the Seller
Charity Bookstall
Biblio member since 2005
Newton, Massachusetts
About Charity Bookstall
Charity Bookstall is the Biblio storefront for the Morin Foundation, Inc., a 501(c)(3) charitable organization. Its primary program is Project Library which supports both adult and child literacy initiatives. Our focus is building and strengthening libraries that cater to underserved readers. We're expanding our mobile library outreach program: giving home libraries to children in need, partnering with libraries to provide library cards and developing programming for lifelong learners of all ages. To learn more about us, or to make a donation, please contact us directly.
Glossary
Some terminology that may be used in this description includes:
- Title Page
- A page at the front of a book which may contain the title of the book, any subtitles, the authors, contributors, editors, the...
- Inscribed
- When a book is described as being inscribed, it indicates that a short note written by the author or a previous owner has been...
- Spine
- The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
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