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Managing Front Office Operations by  Richard M  Ph.D.; Brooks - Paperback - 8th edition - 2011-07-01 - from Kayleighbug Books and Biblio.com

Managing Front Office Operations

by Kasavana, Michael L., Ph.D.; Brooks, Richard M

Condition: Good


Lansing, MI: Educational Inst of the Amer Hotel, 2011-07-01. 8th edition. Paperback. Good. spine creasing, edge wear; Hospitality students and front office managers and staff members will learn how to organize, perform, and evaluate hotelfront office functions. Relationships between departments, technological advances, and front office tools are explained in chapters on areas such as reservations, front office accounting, and human resources. Although the book concentrates on many technical aspects of front office management, it also emphasizes the importance of guest service. This sixth edition emphasizes automation and computer applications, and touches on issues facing the industry, such as the multicultural work force. Chapters have been added on housekeeping and security.



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