Maximizing your sales with Microsoft Dynamics CRM 2011. by Kachinske, Edward and Timothy Kachinske, Adam Kachinske - 2012

Course Technology PTR, 2012. Paperback. New Book. Paperback. This tutorial introduces how to record sales leads in the Microsoft Dynamics customer relationship management tool, create reports, schedule appointments, and integrate with Outlook. Each page explains a specific task, such as converting leads to accounts, finding records, exporting to an Excel spreadsheet, adding sales literature, running a mail merge, and activating a contract. B&w screenshots are provided. (2012 Ringgold, Inc., Portland, OR)