Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business by Crosby, Philip B

UsedGood. The book may have minor cosmetic wear (i.e. creased spine/cover, scratches, curled corners, folded pages, minor sunburn, minor water damage, minor bent). The book may have some highlights/notes/underlined pages - Accessories such as CD, codes, toys, may not be included - Safe and Secure Mailer - No Hassle Return

McGraw-Hill Trade, 1979. Hardcover. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. The dust jacket is missing. At ThriftBooks, our motto is: Read More, Spend Less.

McGraw-Hill Companies, 1979. Hardcover. Acceptable. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

McGraw-Hill Trade, 1979. Hardcover. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

UsedVeryGood. May contain minor wear. Used books may not contain supplements such as access codes, CDs, etc. Every item ships the same or next business day with tracking number emailed to you.

McGraw-Hill Trade. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.

UsedGood. moderate shelf wear, pencil marks throughout

McGraw-Hill Education, 1979-12-28. First Edition. hardcover. Used: Good.

Hardback. Acceptable.

Hardback. Very Good.