The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization by Matthew A. Barsalou - 2016

CRC Press, 2016. Paperback. New Book. Paperback. This guide is designed as a reference overview of concepts and applications in quality improvement, for new and experienced quality professionals. After a history of quality management, the guide covers major quality standards, including ISO 9001:2015, and deployment concepts such as the Kano model and quality policy deployment. Coverage encompasses traditional quality tools such as Ishikawa diagrams and histograms, as well as new and emerging quality management and planning tools such as tree diagrams, matrix diagrams, and activity network diagrams. Other subjects include continuous quality management, statistical methods for quality control, measurement systems, complaints management, and reporting on failures. An extensive glossary is included, along with b&w photos, images, and process diagrams. (2016 Ringgold, Inc., Portland, OR)