Quality management; concepts, techniques and systems. by Das, Bholanath - 2013

New Century Publications, 2013. Hardbound. New Book. Hardbound. Combining theoretical aspects with practical experiences, this resource for managers, quality professionals, and students in quality management offers an overview of the development of the quality concept from the pre-industrial era to the present day's integrated quality management systems. It describes tools and techniques of quality, looks at quality standards and ISO certification, and charts the steps towards establishing a quality culture in the business organization and implementing a total quality systems approach. The book closes with a case study from India. Author Das is retired from the Ministry of Commerce and Industry in India. The book is distributed in North America by ISBS. (2013 Ringgold, Inc., Portland, OR)