RACK #3: Backflash

Satisfaction guaranteed or your money back. If not as described, I pay return postage. Note that the postage amount I charge (currently $3.50) applies to any size order sent domestically in the United States. I.e. one book is $3.50 for postage and subsequent books add $0.00. Unfortunately that's not the case for International orders. I've tried to make my shipping matrix match what it would cost to send even heavier books. But I can adjust to the real cost if asked. Biblio does have a service that boosts international orders from Philadelphia. I'm not sure how that works out costwise at the buyer's end, but I get to send Media Mail to Philly and not have to fill out the triplicate customs form.

I've started adding tracking to orders after they are sent out. I have to hand-copy from USPS receipt. I mark orders as shipped initially without tracking, when books are pulled and address label is created. I add tracking when I return from post office with receipt. I try to limit outgoing to twice a week (Monday or Tuesday and Fridays).

In the past I've deemed tracking unnecessary. But I've noticed I only need to alter a few digits to previous numbers. It's not difficult. I know I waste a lot of time watching tracking to see when an item I'm looking forward to will be arriving, and with everyone doing that it's a big time sink when 99% of the time things show up fine even if not necessarily on time. With the postal service's woes lately, I'm fine with providing tracking now.