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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
by Heskett, James L.;Schlesinger, Leonard A.;Sasser, W. Earl
- Used
- Fine
- Hardcover
- first
- Condition
- Fine/Fine
- ISBN 10
- 0684832569
- ISBN 13
- 9780684832562
- Seller
-
Winchester, New Hampshire, United States
Item Price
$20.00$15.00
Payment Methods Accepted
About This Item
Old Tappan, New Jersey, U.S.A.: Free Pr, 1997 Book. Fine. Hardcover. First Edition. 8vo - over 7¾" - 9¾" tall. first edition/fourth printing book is tight with no markings, dj has some curling/creasing along the edges, minor rubbing.
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Details
- Bookseller
- Gene The Book Peddler
(US)
- Bookseller's Inventory #
- 014750
- Title
- The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
- Author
- Heskett, James L.;Schlesinger, Leonard A.;Sasser, W. Earl
- Format/Binding
- Hardcover
- Book Condition
- Used - Fine
- Jacket Condition
- Fine
- Edition
- First Edition
- ISBN 10
- 0684832569
- ISBN 13
- 9780684832562
- Publisher
- Free Pr
- Place of Publication
- Old Tappan, New Jersey, U.S.A.
- Date Published
- 1997
- Size
- 8vo - over 7¾" - 9&f
- Bookseller catalogs
- BUSINESS;
Terms of Sale
Gene The Book Peddler
BOOKS MAY BE RETURNED ONCE AUTHORIZATION IS GOTTEN FOR ANY BOOK SHIPPED NOT AS DESCRIBED WITHIN 10 DAYS OF RECEIPT. ALL ORDERS SHIPPED WITHIN 24 HOURS.
About the Seller
Gene The Book Peddler
Biblio member since 2004
Winchester, New Hampshire
About Gene The Book Peddler
FEATURING BOOKS IN ALL FIELDS.
Glossary
Some terminology that may be used in this description includes:
- Fine
- A book in fine condition exhibits no flaws. A fine condition book closely approaches As New condition, but may lack the...
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...
- Rubbing
- Abrasion or wear to the surface. Usually used in reference to a book's boards or dust-jacket.
- First Edition
- In book collecting, the first edition is the earliest published form of a book. A book may have more than one first edition in...
- Edges
- The collective of the top, fore and bottom edges of the text block of the book, being that part of the edges of the pages of a...
- Tight
- Used to mean that the binding of a book has not been overly loosened by frequent use.
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