Skip to content

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value

The Service Profit Chain: How Leading Companies Link Profit and Growth to
Stock Photo: Cover May Be Different

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value

by James L. Heskett, W. Earl Sasser Jnr, Leonard A. Schlesinger

  • Used
  • Hardcover
Condition
Used; Good
ISBN 10
0684832569
ISBN 13
9780684832562
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
London, Greater London, United Kingdom
Item Price
$4.46
Or just $4.01 with a
Bibliophiles Club Membership
$14.04 Shipping to USA
Standard delivery: 5 to 14 days

More Shipping Options

Payment Methods Accepted

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

About This Item

Simon & Schuster, 06/02/1997. Hardcover. Used; Good. **WE SHIP WITHIN 24 HRS FROM LONDON, UK, 98% OF OUR ORDERS ARE RECEIVED WITHIN 7-10 DAYS. We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books.

Reviews

(Log in or Create an Account first!)

You’re rating the book as a work, not the seller or the specific copy you purchased!

Details

Bookseller
Greener Books Ltd GB (GB)
Bookseller's Inventory #
mon0000133289
Title
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
Author
James L. Heskett, W. Earl Sasser Jnr, Leonard A. Schlesinger
Format/Binding
Hardcover
Book Condition
Used; Good
Quantity Available
1
ISBN 10
0684832569
ISBN 13
9780684832562
Publisher
Simon & Schuster
Place of Publication
Old Tappan, New Jersey, U.s.a.
Date Published
06/02/1997

Terms of Sale

Greener Books Ltd

30 day return guarantee, with full refund including shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged. Feel free to contact our customer service team on customercare@greenerbooks.co.uk if you have queries regarding your order.

About the Seller

Greener Books Ltd

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2010
London, Greater London

About Greener Books Ltd

Greener Books is an enterprise with a particular passion for supporting the Environment and Sustainability! We strive at all times to meet our customers expectation and in most cases exceed them.

This Book’s Categories

tracking-