At Ease... Professionally Hardcover - 2002

From the jacket flap

Designed to help professionals feel self-assured and confident, At Ease... Professionally offers advice on topics important to everyone in business today, including:

Tipping
-- who should tip and who shouldn't-- how much to tip
-- when it's appropriate to tip, and when it's insulting-- tips for tipping in foreign countries

Entertaining
-- advice for successful business lunches and dinners-- an easy-to-use guide to table manners (you'll never have to worry about picking up the wrong fork again)
-- when it's all right to entertain your boss -- and when it isn't

Meeting people and making conversation
-- how to make the right introductions-- forms of address: when to use first names or Mr., Mrs., Dr., etc.
-- when to exchange business cards -- and when not to

International matters
-- entertaining international clients -- in the U.S. and in their own countries-- do's and don'ts of doing business in other countries
-- international business travel -- being aware of the customs and conventions of each country

Communicating effectively
-- writing the right letters, from business letters to personal notes-- how to speak well anywhere, at any time
-- avoiding telephone turnoffs

Corporate gifts
-- giving to clients, colleagues, and office staff-- gift-giving customs in other countries

And much, much more.