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Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a
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Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a Service Business Hardcover - 1995 - 1st Edition

by Charles L. Martin; Charles Martin

This book teaches the four-step process for controlling service supply and demand; why you should make it easy for customers to complain; how to obtain helpful feedback from customers; how to develop a service blueprint to enhance customer service; how to close the gap between customer expectations and their perceptions, and more.


First line

Welcome to the service sector of the 1990s-the portion of our economy (now the largest part) that is characterized by the sale of intangibles and driven by ideas, information and people helping people.

Details

  • Title Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a Service Business
  • Author Charles L. Martin; Charles Martin
  • Binding Hardcover
  • Edition number 1st
  • Edition 1
  • Pages 214
  • Volumes 1
  • Language ENG
  • Publisher Crisp Learning
  • Date November 13, 1995
  • ISBN 9781560523628 / 156052362X
  • Weight 1.14 lbs (0.52 kg)
  • Dimensions 9.26 x 7.41 x 0.52 in (23.52 x 18.82 x 1.32 cm)
  • Library of Congress subjects Small business - Management, Service industries - Management
  • Library of Congress Catalog Number 95074739
  • Dewey Decimal Code 658
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Crisp: Owning and Operating a Service Business (Crisp Small Business & Entrepreneurship Series)
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Crisp: Owning and Operating a Service Business (Crisp Small Business & Entrepreneurship Series)

by Charles Martin

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Paperback
ISBN 10 / ISBN 13
9781560523628 / 156052362X
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Description:
Crisp Learning, 1995-11-13. Paperback. Good.
Item Price
$26.04
FREE shipping to USA