Description:
Crisp Learning, 1995-11-13. Paperback. Good.
Stock Photo: Cover May Be Different
Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a Service Business Hardcover - 1995 - 1st Edition
by Charles L. Martin; Charles Martin
This book teaches the four-step process for controlling service supply and demand; why you should make it easy for customers to complain; how to obtain helpful feedback from customers; how to develop a service blueprint to enhance customer service; how to close the gap between customer expectations and their perceptions, and more.
First line
Welcome to the service sector of the 1990s-the portion of our economy (now the largest part) that is characterized by the sale of intangibles and driven by ideas, information and people helping people.
Details
- Title Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a Service Business
- Author Charles L. Martin; Charles Martin
- Binding Hardcover
- Edition number 1st
- Edition 1
- Pages 214
- Volumes 1
- Language ENG
- Publisher Crisp Learning
- Date November 13, 1995
- ISBN 9781560523628 / 156052362X
- Weight 1.14 lbs (0.52 kg)
- Dimensions 9.26 x 7.41 x 0.52 in (23.52 x 18.82 x 1.32 cm)
- Library of Congress subjects Small business - Management, Service industries - Management
- Library of Congress Catalog Number 95074739
- Dewey Decimal Code 658
More Copies for Sale
Stock Photo: Cover May Be Different
Crisp: Owning and Operating a Service Business (Crisp Small Business & Entrepreneurship Series)
by Charles Martin
- Used
- good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781560523628 / 156052362X
- Quantity Available
- 1
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HOUSTON, Texas, United States
- Item Price
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$26.04FREE shipping to USA
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FREE shipping to USA