BANKS BEHAVING BADLY by Prendergast, Maria - 2001

Ringwood, VIC, Australia: Penguin Books, 2001. xv, + 245pp., intext illustrations throughout (cartoons by Matt Golding). Book clean and square. Spine firm. Card wrapper lightly edgeworn and bumped, with several minor blind indentations on rear wrap. Textblock slightly tanned, else unmarked. From the rear cover: "When author Maria Prendergast sent out a call for stories about customers' bad experiences with banks, she was overwhelmed by the response. Letters, faxes and emails poured in, expressing outrage, exasperation or sheer incredulity at the dehumanising experience of Australian banking today. The result is a sad and sometimes funny litany of customer service disasters and frustrations that will strike a chord with everyone who has ever wondered whose money it is anyway." Contents include: Prelims., Preface, Acks., Introduction, 12 chapters. Book weight approx. 210g. *Postage charge will be reduced as this item will post under 500g. packed weight. . First Edition, 1st Impression. Softcover. Very Good. 12mo - over 6¾" - 7¾" tall.