Business Process Mapping: Improving Customer Satisfaction by J. Mike Jacka; Paulette J. Keller - 2001-12-21

John Wiley & Sons, 2002. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

John Wiley & Sons, 2002. Hardcover. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Wiley & Sons, Incorporated, John, 2002. Hardcover. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. An ex-library book and may have standard library stamps and/or stickers. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.

Wiley, 1/4/2002 12:00:01 AM. hardcover. Good. 1.0236 in x 9.2913 in x 6.2205 in. This is a used book in good condition and may show some signs of use or wear .

Wiley, 2002-01-04. hardcover. New. 6x1x9.

Hardback. Very Good.

John Wiley & Sons, 2002. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Book contains pencil markings. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9780471079774

John Wiley & Sons, 2002. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9780471079774

hardcover. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.

John Wiley & Sons, 2002. 1st Edition . Hardcover. Near Fine/Near Fine. 8vo - over 7¾ - 9¾" tall. virtually as new other than slight bump to lower front fore edge corner. Immaculate throughout.