Customers For Life
by Sewell, Carl
- New
- Paperback
- Condition
- New
- ISBN 10
- 0671747959
- ISBN 13
- 9780671747954
- Seller
-
Waterford, California, United States
Payment Methods Accepted
About This Item
Synopsis
In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including:- Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge- No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them?- Measure everything: Telling your employees to do their best won't work if you don't know how they can improve - Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.From the Trade Paperback edition.
Reviews
(Log in or Create an Account first!)
Details
- Bookseller
- THI BOOKS (US)
- Bookseller's Inventory #
- SL198200502022
- Title
- Customers For Life
- Author
- Sewell, Carl
- Format/Binding
- Paperback
- Book Condition
- New New
- Quantity Available
- 1
- ISBN 10
- 0671747959
- ISBN 13
- 9780671747954
- Publisher
- Place of Publication
- New York, New York, U.s.a.
- Date Published
- 1991-11-01
- X weight
- 8 oz
Terms of Sale
THI BOOKS
About the Seller
THI BOOKS
About THI BOOKS
Glossary
Some terminology that may be used in this description includes:
- Remainder
- Book(s) which are sold at a very deep discount to alleviate publisher overstock. Often, though not always, they have a remainder...
- Shelf Wear
- Shelf wear (shelfwear) describes damage caused over time to a book by placing and removing a book from a shelf. This damage is...
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...