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Hug Your Customers: Love the Results

Hug Your Customers: Love the Results

Hug Your Customers: Love the Results
Stock Photo: Cover May Be Different

Hug Your Customers: Love the Results

by Jack Mitchell

  • Used
  • good
  • Paperback
Condition
Good
ISBN 10
0141015225
ISBN 13
9780141015224
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About This Item

Penguin Books, Limited (UK), 2004-03-04. Paperback. Good.

Synopsis

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

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Details

Bookseller
Ergodebooks US (US)
Bookseller's Inventory #
SONG0141015225
Title
Hug Your Customers: Love the Results
Author
Jack Mitchell
Format/Binding
Paperback
Book Condition
Used - Good
Quantity Available
1
ISBN 10
0141015225
ISBN 13
9780141015224
Publisher
Penguin Books, Limited (UK)
Date Published
2004-03-04

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Ergodebooks

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2005
HOUSTON, Texas

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