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Hug Your Customers: Love the Results

Hug Your Customers: Love the Results

Hug Your Customers: Love the Results
Stock Photo: Cover May Be Different

Hug Your Customers: Love the Results

by Mitchell, Jack

  • Used
  • good
  • Paperback
Condition
Good
ISBN 10
0141015225
ISBN 13
9780141015224
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Doncaster, South Yorkshire, United Kingdom
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About This Item

Penguin, 2004-03-04. paperback. Good. 5x1x8. Book is in good condition. Ex-library copy with typical stamps and markings.

Synopsis

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

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Details

Seller
Re-Read Ltd GB (GB)
Seller's Inventory #
G0260968
Title
Hug Your Customers: Love the Results
Author
Mitchell, Jack
Format/Binding
Paperback
Book Condition
Used - Good
Quantity Available
1
ISBN 10
0141015225
ISBN 13
9780141015224
Publisher
Penguin
Date Published
2004-03-04
Size
5x1x8
X weight
8 oz

Terms of Sale

Re-Read Ltd

30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

About the Seller

Re-Read Ltd

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2013
Doncaster, South Yorkshire

About Re-Read Ltd

Re-Read is a UK social enterprise - giving unloved books a new life. Our aim is to re-use, re-distribute or re-cycle books so that we reduce waste and make a difference to literacy, educational achievement or quality of life in our local area. In the last 8 years we have gifted over 410,000 used books to children living in and around Doncaster, South Yorkshire.For more information, please visit our website at http://www.reread.org.uk

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