Stock Photo: Cover May Be Different
Raving Fans: A Revolutionary Approach to Customer Service
by Blanchard, Kenneth; Bowles, Sheldon M
- Used
- Fine
- Hardcover
- Signed
- Condition
- Fine/No Jacket
- ISBN 10
- 0688123163
- ISBN 13
- 9780688123161
- Seller
-
Vancouver, British Columbia, Canada
Payment Methods Accepted
About This Item
New York: William Morrow, 1983. No dj. Boards show no wear. Spine sound and hinges tight. Interior tight and unmarked except inscribed with date, location and thank you on front free endpaper by Bowles. 138 pp.. Inscribed By Author. Reprint. Cloth. Fine/No Jacket. 8vo - over 7¾" - 9¾" tall.
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Details
- Bookseller
- First Used Books
(CA)
- Bookseller's Inventory #
- 002683
- Title
- Raving Fans: A Revolutionary Approach to Customer Service
- Author
- Blanchard, Kenneth; Bowles, Sheldon M
- Format/Binding
- Hardcover
- Book Condition
- Used - Fine
- Jacket Condition
- No Jacket
- Edition
- Reprint
- ISBN 10
- 0688123163
- ISBN 13
- 9780688123161
- Publisher
- William Morrow
- Place of Publication
- New York
- Date Published
- 1983
- Size
- 8vo - over 7¾" - 9&f
- Keywords
- Business Management Operations Customer Service Sales
- Bookseller catalogs
- Business Management; Sales;
Terms of Sale
First Used Books
Shipping charge is for a book weighing less than 2 lbs (0.9 kg). Additional postage will be required for heavier items.
GST at 5% will be required for orders shipping within Canada.
Full refund within 30 days if condition of book is not as described.
About the Seller
First Used Books
Biblio member since 2005
Vancouver, British Columbia
About First Used Books
Store specializing in literature and quality nonfiction since 1989.
Glossary
Some terminology that may be used in this description includes:
- Spine
- The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....
- Tight
- Used to mean that the binding of a book has not been overly loosened by frequent use.
- Reprint
- Any printing of a book which follows the original edition. By definition, a reprint is not a first edition.
- Inscribed
- When a book is described as being inscribed, it indicates that a short note written by the author or a previous owner has been...
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
- Cloth
- "Cloth-bound" generally refers to a hardcover book with cloth covering the outside of the book covers. The cloth is stretched...
Frequently asked questions
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