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Service Breakthroughs: Changing the Rules of the Game

Service Breakthroughs: Changing the Rules of the Game

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Service Breakthroughs: Changing the Rules of the Game

by Heskett, James L.;Sasser Jr., W. Earl; Hart, Christopher W. L

  • Used
  • Hardcover
Condition
Good/Very Good
ISBN 10
0029146755
ISBN 13
9780029146750
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Anaheim, California, United States
Item Price
$9.59
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About This Item

U.S.A.: Free Press. Good/Very Good. 1990. Later Edition. Hard Cover. 0029146755 The dust jacket's price is still intact. Pages are clean, tight and bright. The prior owner taped the dust jacket flaps to the book. There are two pages with partial highlighting and of these pages there are also a stain at the top area. All pages remain very legible. 306 pages. .

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Details

Bookseller
BookTown USA US (US)
Bookseller's Inventory #
6016995
Title
Service Breakthroughs: Changing the Rules of the Game
Author
Heskett, James L.;Sasser Jr., W. Earl; Hart, Christopher W. L
Illustrator
Illustrated in B&W
Format/Binding
Hard Cover
Book Condition
Used - Good/Very Good
Edition
Later Edition
Binding
Hardcover
ISBN 10
0029146755
ISBN 13
9780029146750
Publisher
Free Press
Place of Publication
U.S.A.
Date Published
1990
Keywords
Customer, Service, Marketing, Business, Sales
Bookseller catalogs
Business, Economics, Finance, Sales & Marketing;

Terms of Sale

BookTown USA

Make payments directly with your VISA or MASTERCARD. All shipments via U.S. Post Office, Media Mail. If you require U.S. Priority Mail, please state so. Overseas shipping is at cost + $1.00. California residents an additional 7.75%, for state sales tax, will be requested after you order. All listed books are subject to prior sale. All prices are net. My return policy: All books guaranteed for 14 days and may be returned with advance notice if for any reason you're unhappy with your purchase. If I misdescribed the book I will refund your postage as well, otherwise the postage cost will be subtracted from your refund. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or over-sized, we may contact you to let you know extra shipping is required.

About the Seller

BookTown USA

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2004
Anaheim, California

About BookTown USA

Our store is located in the City of Anaheim, at the Northeast corner of Euclid and Orangewood streets. We are a general used bookstore, with a large selection of classic literature, children's books, sci-fi, fantasy, cookbooks, meta-physics, mystery, suspense, contemporary fiction, romance, history, westerns and self-help . We also carry classic literature in NEW condition. Your inquiries are welcome.

Glossary

Some terminology that may be used in this description includes:

Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
Tight
Used to mean that the binding of a book has not been overly loosened by frequent use.
Flap(s)
The portion of a book cover or cover jacket that folds into the book from front to back. The flap can contain biographical...

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