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Emerald Publishing Limited, 2018. Paperback. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics (Emerald Points) by Grafton Whyte - 2018
by Grafton Whyte
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The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics (Emerald Points)
by Grafton Whyte
- Used
- Paperback
Emerald Publishing, 2018. Paperback. New Book. Paperback. Whyte and fellow business scholars have developed a model for measuring and improving customer service and the delivery of basic services such as housing, water, and sewerage that they hope will take hold first in Namibia, then throughout Africa. This is the first publication from their new Customer Service Management Africa organization. Among the topics are an overview of the V-model of service quality, identifying service attributes, collecting and analyzing data, reporting, case studies, a framework for customer service delivery, and a road map for busy managers. Distributed in North America by Turpin Distribution. (2018 Ringgold, Inc., Portland, OR)
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- Format/Binding Paperback
- Book Condition Used
- Binding Paperback
- ISBN 10 1787696065
- ISBN 13 9781787696068
- Publisher Emerald Publishing
- Date Published 2018
- Pages 136
We have 3 copies available starting at $53.20.
The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics
by Whyte, Grafton
- Used
- very good
- Paperback
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- Used - Very Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781787696068 / 1787696065
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Stock Photo: Cover May Be Different
The V–Model of Service Quality – An Exploration of African Customer Service Delivery Metrics
by Whyte, Grafton
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- Paperback
- Condition
- New
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781787696068 / 1787696065
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Exeter, Devon, United Kingdom
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Emerald Group Pub Ltd, 2018. Paperback. New. 140 pages. 7.75x5.13x1.10 inches.
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The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics
by Grafton Whyte
- New
- Paperback
- Condition
- New
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781787696068 / 1787696065
- Quantity Available
- 10
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Southport, Merseyside, United Kingdom
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$75.84$9.95 shipping to
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Paperback / softback. New. The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
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