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Raving Fans

Raving Fans

Raving Fans
Stock Photo: Cover May Be Different

Raving Fans

by Blanchard, Ken; Bowles, Sheldon

  • Used
Condition
Used - Good
ISBN 10
0688123163
ISBN 13
9780688123161
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Victoria, British Columbia, Canada
Item Price
$9.99
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About This Item

William Morrow. Used - Good.

Synopsis

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Details

Bookseller
Russell Books Ltd CA (CA)
Bookseller's Inventory #
FORT354810
Title
Raving Fans
Author
Blanchard, Ken; Bowles, Sheldon
Book Condition
Used - Good
Quantity Available
1
Binding
Hardcover
ISBN 10
0688123163
ISBN 13
9780688123161
Publisher
William Morrow
Place of Publication
New York, Ny, U.s.a.
This edition first published
1993-05

Terms of Sale

Russell Books Ltd

For further information - (250) 361-4447 (GST applied to all Canadian orders). Shipping prices are based on books weighing 2.2 LB, or 1 KG. Canadian and U.S. orders sent with Automated Package Tracking and delivery confirmation, where available. If your book order is heavy or over-sized, we may contact you regarding any extra shipping costs.

About the Seller

Russell Books Ltd

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2006
Victoria, British Columbia

About Russell Books Ltd

Family owned and operated since 1961. Located in Downtown Victoria selling new, used, and remainder titles in all categories. We also have an extensive selection of Journals, cards and calendars.

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