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Hospitality Employee Management and Supervision : Concepts and Practical Applications
by Kerry L. Sommerville
- Used
- Acceptable
- Paperback
- Condition
- Acceptable
- ISBN 10
- 0471745227
- ISBN 13
- 9780471745228
- Seller
-
Seattle, Washington, United States
Payment Methods Accepted
About This Item
Wiley & Sons, Incorporated, John, 2007. Paperback. Acceptable. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Synopsis
A practical resource for managers and supervisors in hospitality businesses In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations--Various practitioners in the hospitality industry highlight the chapter's focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field--Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas--Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM--Mini-cases based on real-world situations with discussion questions Chapter Key Terms--Bolded within the chapter and then listed at the end of each chapter with definitions
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Details
- Bookseller
- ThriftBooks
(US)
- Bookseller's Inventory #
- G0471745227I5N00
- Title
- Hospitality Employee Management and Supervision : Concepts and Practical Applications
- Author
- Kerry L. Sommerville
- Format/Binding
- Paperback
- Book Condition
- Used - Acceptable
- Quantity Available
- 1
- ISBN 10
- 0471745227
- ISBN 13
- 9780471745228
- Publisher
- Wiley & Sons, Incorporated, John
- Date Published
- 2007
Terms of Sale
ThriftBooks
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
About the Seller
ThriftBooks
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Seattle, Washington
About ThriftBooks
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Glossary
Some terminology that may be used in this description includes:
- Acceptable
- A non-traditional book condition description that generally refers to a book in readable condition, although no standard exists...
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
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