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Performance Analysis and Optimization of Inbound Call Centers

Performance Analysis and Optimization of Inbound Call Centers

Performance Analysis and Optimization of Inbound Call Centers
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Performance Analysis and Optimization of Inbound Call Centers

by Raik Stolletz

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  • Paperback
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New
ISBN 10
3540008128
ISBN 13
9783540008125
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About This Item

Paperback / softback. New. The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. Since call arrivals and call-handling times are often random in inbound call centers, this thesis concentrates on the performance analysis and optimization using queueing models.

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Details

Bookseller
The Saint Bookstore GB (GB)
Bookseller's Inventory #
B9783540008125
Title
Performance Analysis and Optimization of Inbound Call Centers
Author
Raik Stolletz
Format/Binding
Paperback / softback
Book Condition
New New
Quantity Available
10
Binding
Paperback
ISBN 10
3540008128
ISBN 13
9783540008125
Publisher
Springer
This edition first published
2003-06

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About the Seller

The Saint Bookstore

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
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Southport, Merseyside

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